INTRO Thinning hair is a sensitive topic. This guide is designed to help you approach the subject and recommend the perfect customized plan to your clients. DISCUSS AND EDUCATE
THESE SIMPLE RULES WILL HELP THE CONVERSATION FLOW:
Good preparation helps facilitate the conversation with your client:
+ OPEN BODY LANGUAGE + EYE CONTACT + PERSONAL INTRODUCTION + CAREFUL LISTENING + OPEN-ENDED QUESTIONS
DO
DON’T
Discuss thinning hair with empathy. Let your client know they are not alone. Ask your client questions about their hair. Listen to your client and their needs. Be discreet because your client’s comfort is at stake. Talk about creating a healthy scalp.
Wait for your client to bring up the issue of thinning hair. Negate your client’s feelings about thinning hair. Get too medical during your consultation. Talk excessively about how bad your client’s hair is. Complain about your client ’s hair texture. Speak negatively about hair-thinning products.
Nioxin has always been about the journey of helping people, trying to make someone’s life a little happier, a little better.
EVA GRAHAM, NIOXIN FOUNDER
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